As a CIO, our primary focus is to create business value through technology. The technology itself, however, does not create the long-lasting business value we are looking for. After all, technology has a very short lifecycle. The true business value comes from driving actions and commitment from the organization in ways that yield results, leveraging technology where needed. Great communication is what enables you to drive those actions and gain the commitment; it is the key to creating business value.
Most of your challenges are a result of communication gaps, either directly or indirectly. This year, the Florida Department of Transportation conducted a focus group to further examine its annual employee survey results and identify areas for improvement. It explored topics related to leadership, recognition, safety, training, resource management, work environment, and employee pay and benefits. Of all items identified as improvement opportunities by current employees, 74% were either directly or indirectly related to communication gaps. Communication is the common thread that tends to run through most challenges faced by a large organization.
Although communication is not the most glamorous area of responsibility for a CIO, it is a foundational component for success.